Before you can do anything on Chatdesk, you need to create an account and login.
To get started, you can Register
When you use Chatdesk to help your hotel guests, here is the flow for your hotel and guests-
You need to add a hotel to your account in order to accept guests to it.
You should add hotel details, the welcome message that he gets on the phone etc.
A hotel operation needs many people for smooth operation. In Chatdesk, you can add two types of people to a hotel -
If your hotel has facilities such as a restaurant, a cafe etc, you might
want to allow your guest to browse these facilities from anywhere and also
place an order for them.
Thats it! You have added hotel, people to it, menus etc.
Now you go to the "Chat with guests" section and you add a reservation to this hotel.
Whenever a the guest pings you with a message, you would be able to see the message with notification.
Similarly, whenever a guest places an order, you would be able to see the order and serve the guest.
So that's all you need. All the services of your hotel are now available to your guests via phone.
You have provided him with a voice, showcased what your hotel has to offer and provided him with mobility in using those facilities. All are today the basic needs of a modern hotel guest.
Wish you great success in providing guests with great customer experience.